WEBVTT 00:00:00.000 --> 00:00:04.830 align:middle line:90% 00:00:04.830 --> 00:00:07.080 align:middle line:84% FEDEX DRIVER: I'm a real driver here at FedEx freight, 00:00:07.080 --> 00:00:10.540 align:middle line:84% and what we do here is very important to people's lives 00:00:10.540 --> 00:00:12.340 align:middle line:90% every single day. 00:00:12.340 --> 00:00:14.860 align:middle line:84% With the current situation that we're in, 00:00:14.860 --> 00:00:17.360 align:middle line:90% it's not going to stop us. 00:00:17.360 --> 00:00:20.140 align:middle line:84% We continue to deliver medical supplies and equipment 00:00:20.140 --> 00:00:21.760 align:middle line:90% to our hospitals. 00:00:21.760 --> 00:00:26.370 align:middle line:84% We'll continue to deliver essential goods to our stores. 00:00:26.370 --> 00:00:29.170 align:middle line:84% And it takes great teamwork, and I feel very 00:00:29.170 --> 00:00:31.210 align:middle line:90% fortunate to have that here. 00:00:31.210 --> 00:00:34.662 align:middle line:84% NARRATOR: Strength-- what we deliver by delivering. 00:00:34.662 --> 00:00:37.120 align:middle line:84% GEOFF COLVIN: There's so much uncertainty in this pandemic, 00:00:37.120 --> 00:00:41.200 align:middle line:84% but amid the uncertainty, one thing has become very clear 00:00:41.200 --> 00:00:43.060 align:middle line:84% very quickly, which is how important it 00:00:43.060 --> 00:00:48.190 align:middle line:84% is to have a digital backbone in place to support finance 00:00:48.190 --> 00:00:52.450 align:middle line:84% and operational resiliency when something as dramatic 00:00:52.450 --> 00:00:54.970 align:middle line:90% as COVID-19 hits. 00:00:54.970 --> 00:00:57.070 align:middle line:84% How are each of you using the cloud 00:00:57.070 --> 00:01:01.390 align:middle line:84% to boost finance resiliency-- not just to continue operating 00:01:01.390 --> 00:01:04.660 align:middle line:84% as essential businesses as you are, but also 00:01:04.660 --> 00:01:08.950 align:middle line:84% to position your organizations for the future for innovation 00:01:08.950 --> 00:01:10.030 align:middle line:90% and growth? 00:01:10.030 --> 00:01:12.130 align:middle line:84% And Chris, tell us what's happening 00:01:12.130 --> 00:01:14.450 align:middle line:90% at FedEx in this regard. 00:01:14.450 --> 00:01:17.830 align:middle line:84% CHRIS WOOD: At FedEx, we were both modernizing our operations 00:01:17.830 --> 00:01:20.840 align:middle line:90% and modernizing for finance. 00:01:20.840 --> 00:01:22.540 align:middle line:84% And on the operations side, we had 00:01:22.540 --> 00:01:26.440 align:middle line:84% been in the process of replacing a lot of our older airframes 00:01:26.440 --> 00:01:29.560 align:middle line:84% with newer planes that had more lift capacity, more fuel 00:01:29.560 --> 00:01:33.740 align:middle line:84% efficiency, and able to go longer distances 00:01:33.740 --> 00:01:35.710 align:middle line:84% so we could better serve our customers. 00:01:35.710 --> 00:01:37.630 align:middle line:84% Similarly, in the back office, we've 00:01:37.630 --> 00:01:40.570 align:middle line:84% been looking at ways to improve, and we made a decision 00:01:40.570 --> 00:01:43.240 align:middle line:84% a couple years ago to transition to the cloud. 00:01:43.240 --> 00:01:47.710 align:middle line:84% And we were already working on our Oracle Cloud implementation 00:01:47.710 --> 00:01:51.580 align:middle line:84% for both EPM and ERPs in the finance area. 00:01:51.580 --> 00:01:55.030 align:middle line:84% We are using the cloud and our implementation of the cloud 00:01:55.030 --> 00:01:57.100 align:middle line:90% to get more information. 00:01:57.100 --> 00:02:00.250 align:middle line:84% We're developing tools to monitor our networks 00:02:00.250 --> 00:02:01.480 align:middle line:90% and our performance. 00:02:01.480 --> 00:02:05.100 align:middle line:84% Far more advanced than simple dashboarding, 00:02:05.100 --> 00:02:07.540 align:middle line:84% the ELK analytic tool allows us to drill 00:02:07.540 --> 00:02:11.230 align:middle line:84% into the operations on an almost real time basis 00:02:11.230 --> 00:02:16.280 align:middle line:84% and see what's going on and see how things are developing 00:02:16.280 --> 00:02:18.220 align:middle line:84% worldwide, because we're constantly 00:02:18.220 --> 00:02:20.680 align:middle line:90% having to adjust our networks-- 00:02:20.680 --> 00:02:25.180 align:middle line:84% redistribute our lift capacity based on the current demands 00:02:25.180 --> 00:02:27.470 align:middle line:90% of the moment. 00:02:27.470 --> 00:02:29.360 align:middle line:84% Another strategy, as I mentioned earlier, 00:02:29.360 --> 00:02:31.450 align:middle line:84% was to take our acquisition straight to the cloud 00:02:31.450 --> 00:02:34.145 align:middle line:84% and bring up other units that had a burning platform 00:02:34.145 --> 00:02:35.140 align:middle line:90% need of the cloud. 00:02:35.140 --> 00:02:37.630 align:middle line:84% Cloud has just been very robust for us. 00:02:37.630 --> 00:02:39.190 align:middle line:90% It's been very flexible. 00:02:39.190 --> 00:02:44.380 align:middle line:84% It allows us to do those things without the usual long cycle 00:02:44.380 --> 00:02:46.600 align:middle line:90% development of a project. 00:02:46.600 --> 00:02:48.340 align:middle line:84% GEOFF COLVIN: I want to ask each of you 00:02:48.340 --> 00:02:52.450 align:middle line:84% how you are thinking at your company about your company's 00:02:52.450 --> 00:02:57.130 align:middle line:84% digital future in the post-pandemic global economy. 00:02:57.130 --> 00:03:00.610 align:middle line:84% CHRIS WOOD: I lead a team that is set apart 00:03:00.610 --> 00:03:02.440 align:middle line:90% to do this sort of work. 00:03:02.440 --> 00:03:06.250 align:middle line:84% And what we try to do is we try to institutionalize innovation. 00:03:06.250 --> 00:03:10.300 align:middle line:84% We create a team that's not bogged with the day-to-day 00:03:10.300 --> 00:03:11.700 align:middle line:90% business details-- 00:03:11.700 --> 00:03:13.120 align:middle line:90% bogged down with those details. 00:03:13.120 --> 00:03:17.110 align:middle line:84% It's a team whose sole purpose is to help lead innovation 00:03:17.110 --> 00:03:17.950 align:middle line:90% and change. 00:03:17.950 --> 00:03:22.240 align:middle line:84% For me, the power of the cloud is in its seamless integration 00:03:22.240 --> 00:03:26.530 align:middle line:84% to all parts of the cloud, all the different units and pieces 00:03:26.530 --> 00:03:28.820 align:middle line:84% of software, the common data formats 00:03:28.820 --> 00:03:33.580 align:middle line:84% that you get from using a common product, such as Oracle, 00:03:33.580 --> 00:03:36.190 align:middle line:84% and most importantly, the AI and analytics. 00:03:36.190 --> 00:03:38.890 align:middle line:84% The last couple years is seeing a dramatic change 00:03:38.890 --> 00:03:42.640 align:middle line:84% in that front, and I think there's only more to come. 00:03:42.640 --> 00:03:44.500 align:middle line:84% And especially with AI and the way 00:03:44.500 --> 00:03:47.500 align:middle line:84% Oracle is endeavoring to build AI into the tool 00:03:47.500 --> 00:03:50.350 align:middle line:84% itself so that it's just not something you do separately, 00:03:50.350 --> 00:03:54.310 align:middle line:84% but something that's watching the employee work 00:03:54.310 --> 00:03:56.500 align:middle line:84% and giving advice to the employee and answering 00:03:56.500 --> 00:03:57.760 align:middle line:90% questions-- 00:03:57.760 --> 00:04:01.250 align:middle line:84% that promise is extremely significant. 00:04:01.250 --> 00:04:03.180 align:middle line:90% So we're excited. 00:04:03.180 --> 00:04:06.000 align:middle line:90%